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ANZ
28/04/2008
While overseas in Brasil, I received two dodgy transactions on my credit card. Respsonsibly I alerted ANZ, and they confirmed they would cancel the card. 4 weeks later there's 4 more dodgy transactions on my NOT 'cancelled card'. 4 chasing ANZ phone-calls later, I was told that it would take up to 90 days to get money back, for money they lost by not cancelling my card when they said they would. I then proceeded to get a phone-call every 2 weeks for 6 weeks from ANZ fraud asking me if I was still in Brasil and did my card get stolen? I'd have to explain the whole story again, and they would promise to refund my money that day. 2 weeks later another phone-call. Is it just the fraud department at ANZ that writes their notes with invisible ink or is it standard company policy?
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